Accomplished thought leader with more than 15 years of demonstrated success improving data-rich business processes. Known for the ability to understand complex processes quickly. Highly experienced in mapping product value streams and connected business processes, defining and measuring Key Performance Indicators, and analysis of complex datasets. Master of Data Science and Lean Six Sigma Green Belt.
Strategic: Sees big picture and translates vision into tactical actions.
Innovative: Uses creative problem solving to design solutions that transform work.
Agile learner: Actively seeks new knowledge and skills, quickly applies new knowledge to continuously improve.
Storyteller: Leverages strong business acumen and technical skills to communicate with cross-functional teams.
Technically skilled: Proficient in several programming languages. Writes queries to analyze complex datasets.
Detail oriented: Careful attention to detail. Skilled in detecting anomalies and patterns across large and complex datasets.
Data & Analytics: SQL, Python, R, Excel, MS Access, Visual Basic, XML
Visualization & Communication: Power BI, PowerPoint, Visio, Draw.io
Project Management: Jira, Confluence, Salesforce, Wrike, MS Project
Master of Science, Data Science University of Wisconsin-Oshkosh
Capstone topic: Using Product Adoption Data to Drive Business Strategy: An Application of Rogers’ Product Adoption Curve
Graduate Certificate, Business Foundations University of Wisconsin-Oshkosh
Bachelor of Science, Mathematics University of Wisconsin-Oshkosh
Lean Six Sigma, Green Belt
Collaborated with leadership to launch company-wide measurable KPIs and OKRs aligning strategy with execution.
Created dashboards to visualize success metrics.
Reframed initiative prioritization from “opportunity gained” to “risk of not completing,” improving cross-team alignment.
Contributed to company’s return to double-digit profits and exceeding revenue goals.
Achieved Approved Professional designation, an important recognition endorsed by Managing Directors. This designation reflects professional achievements, technical expertise, effectiveness in dealing with clients, sensitivity to quality, and adherence to policies and procedures.
Created process to track and visualize product usage to build product and client intelligence.
Worked cross-functionally to organize deliverables and manage resources across projects to complete projects.
Scaled team to successfully complete an increasing volume of projects while still reducing average turnaround time by ~15% year-over-year through continuous improvement.
Analyzed complex datasets including data scrubbing and standardization for product value studies. Aligned new data with existing client information to determine results of product value studies.
Refined and documented process; established technical review standards to ensure quality.
Created dashboard to quickly identify areas for improvement using process metrics.
Chaired SAE International Life Cycle Logistics Supportability standards committee; influenced adoption of common standards with UK and Australian Defence sectors.
Implemented Quality Management Framework to achieve ISO 9001/IATF 16949 compliance as contractually required.
Developed and implemented integration plan for Product Support Value Stream with Systems Engineering process, bringing lifecycle cost management analysis early in the system development phase.
Vice Chairperson for the SAE International Life Cycle Logistics Supportability standards committee. Presenter at industry conferences.
Wrote process documentation to standardize data exchange in compliance with complex industry and military standards.
Integrated publishing processes into the value stream which improved productivity by 25% and reduced quality errors by 66%.
Developed tools to automate and standardize database processes resulting in 43% reduction in process time.
Pioneered in-house XML publishing efforts which reduced out-source spend by 44% and protected intellectual property.
Analyzed large engineering data sets to identify necessary updates to technical manuals and parts books.
Created tool to track necessary updates resulting in 42% reduction in duplication and 25% reduction in process time.